MFC Nedbank Poorest Customer Service EVER

This is the worst customer service I ever received from a company. They don't reply to your emails or contact you to give feedback. I paid up my car a few years ago and i am trying for nearly a month now to get my vehicle papers. I followed up today after I have send my details and vehicle details to "***" to mfcselfservice several times I even have a service request number mfc2010/02535, but the lady Joy I spoke to told me that she can find nothing on the system as this was logged on my new car that I am still paying on and I had to send her my details and car details again. This people are the most *********** and illiterate human beings that I ever came across. I already have fears now what i will have to go through if my other car that was financed through them are paid up and I want my papers. If anyone have a choice at a dealer and they mentioned that it will be financed by MFC I will advise you to rather get to another finance corporation.