MFC NEDBANK poor service, lack of attention, unfocused with no resolve

I have been emailing MFC since 4 June and called through to confirm that all my retrenchment documents had been received. Sent the date of my letter attached.

My debit order is going off tomorrow and due to the poor service and lack of communication, in addition lack of interest in CLIENTS, my request was not adhered to or actioned by anybody at MFC.

Each time I send an email I get a new person asking me for the SAME documents that I have submitted 10 times . I can not put any more time or energy into a company with staff that are not prepared or focused and sent through one final email today and copied customer services complaints department hoping they can resolve.

I have sent them a screenshot with proof of all the emails since 9 JUNE that I have been sending - nobody is responsible or equipped enough on your end to handle a basic request even when they have constant communication from the client ?