MFC NEDBANK PAYMENT RESTRUCTURE - FALSE ADVERTISING

I contacted MFC Nedbank regarding a restructure on my car payments due to unforeseen circumstances. I went online and there is an option there stating - If misfortune has hit and you are uncertain about when you will be able to afford your vehicle finance installment again, find out what your options are here. Call us on ***and ask to have your deal restructured. Please note that you can only restructure your deal once a year. I then received a phone call from MFC and was told that I could not restructure anything at this stage as I am not unemployed or have been retrenched. with this was told that I have only made 1 payment. I have been with MFC for many years and have always paid on time. I have never ever requested something like this, now that I want to, they tell me I cannot do so. what a cheeck! after all the support for so many years?????? I think I should reconsider who I take out car finance with in future. MFC YOU ARE TELLING ME THAT ITS IMPOSSIBLE TO ASSIST YOUR CLIENT OF MANY YEARS? HOWEVER YOUR WEBSITE STATES DIFFERENT? IS THIS FALSE ADVERTISING.. WHAT HAPPENED TO SERVICE DELIVERY???