MFC Nedbank Pathetic Customer Service leaving Client without food for the month.

It is with great disappointment that I once again have to use this platform to complain, as my emails and constant calls to MFC is either ignored or never answered. The way I am being treated makes me feel as if I am a fugitive. The account was in arrears due to the impact of covid 19, initially a payment holiday was granted, but caused a lot of confusion with no proper confirmation or formal letter to explain it. I only realised the account was in arrears with 3 months installments, after I was contacted and threatened that the vehicle needs to be repossessed, after no formal notifications nor calls from MFC was received prior to this. Mfc then agreed to the repayment of the arrears, by means of an extra amount of over R2500, to which we agreed even though it put more strain on our financial circumstances. Early in December I emailed Christien Van Wyk, to first inquire about applying to have the last arrear amount added to the account. She put me under the impression that this has been granted, and asked for 3 month bank statements as well as a motivational letter. Then she said the account is no longer with recoveries, it has been transferred and gave me someone else' details. Elna never responded to any emails sent to her, not did she answer any calls. After sending emails from pillar to post I was told te account has now been moved to another person.. MFC is putting me under severe pressure as a client, and are playing cat and mouse games instead of rendering a service and resolving the concerns. Whenever I sent an email, I receive numerous phone calls from MFC also, which I do not understand, my wife is also contacted, but whenever she answers she's told they can only speak to me, this after a formal letter of consent was signed to grant her permission to deal with the account as I am on the road daily, and she can at least attend to our affairs while I am not able to answer the phone. Taking almost R10000 this month leaves us with nothing to buy food, and necessities to get through the month, let alone paying registration fees for my daughter who will attend university this year. MFC is shameless in their doings, and all their different stories that they spin, but when add ons needs to be sold, this is sorted with immediate effect. I am utterly disappointed in MFC and the way they are doing business, YOU ARE PUTTING YOUR CLIENT UNDER MORE PRESSURE THAN BEFORE....you are not doing me any favors, you are leaving my kids without something to eat, but as long as your payment has been taken you don't give a damn about the rest of the month.