MFC Nedbank

Just had the worst service from the Team Leader, Onke and consultant, Neyo at Nedbank Motor Finance, to have my debit order date changed. This was an error on the bank’s side. I clearly stated on my contract that my debit order should run on the 26th of each month, since my salary date is the 25th. This morning I received an sms stating that my debit order will be going off on the 20th, I immediately called in, spoke to Neyo and she was unable to assist me. Said her Team Leader, Onke will phone, I never received his call back. When I phoned just before 4pm and eventually got a chance to speak to Onke, he told me he’s about to knock off and I should phone him in the morning! How pathetic! While speaking, he dropped the call on me. I phoned back, spoke to another consultant, who told me Onke just left. What kind of service is this? I absolutely got no where with my query. How can a bank not assist me in rectifying their own mistake. Absolutely ridiculous!