Mfc nedbank division

Mfc nedbank finance Debit order for vehicle debited twice reversed 3 Aug still no payment 07 aug Had to go to bank. They called mfc . It was mfc mistake sitting for a long time on call with mfc request statement for their own mistake shocking treatment I am a pensioner unable to pay my levy because they won't reverse payment or take responsibility for their own mistake they are causing me much stress and difficulty