1 reviews | Active since Jul 2019
MFC nedbank.
I was behind with my monthly car installment but made an arrangement with MFC to resolve the issue whilst the problem was done by them because of lack of communication. I asked the bank to debit an amount R1500 in February and they did that. In May I received an sms and a call stating that I'm owing them, the February payment is not reflecting. I asked them, how is that possible, because I have proof that it was debited and no reversal were done and called my to confirm as well. I was told that a team leader will get back to me, till today, there's nothing. I have sent countless emails to their collections email address, still no feedback. In May they deducted their installment plus the R1500 which reversed pending the February payment. When I call to query, I'm being told that, I reversed the payment in May. No one understands or wants to understand when I ask them to check the February payment and what happened to it, yet I'm being told that I reversed it in May. According to my bank, it's not possible to reverse money that is 40 days old. In April, MFC debited my normal installment and now all of a sudden, I'm owing them. Someone at MFC is c omitting ***** and costing us.
We acknowledge receipt of your complaint.
Please note your complaint has been assigned to one of our resolution specialists who will be in contact with you as soon as possible.
We do apologise for the inconvenience caused.
Kind regards
We acknowledge receipt of your complaint.
Please note your complaint has been assigned to one of our resolution specialists who will be in contact with you as soon as possible.
We do apologise for the inconvenience caused.
Kind regards
Thank you for the response. I received a call yesterday from a nice lady from Nedbank, I forgot her name. She said that the amount was reversed back into my account in May, I called my bank and they have sent me statements and also confirmed that there's no reversal that was done by them without my consent nor have I requested one. The only amount that was reversed is the money that MFC debited in May which is an extra R1500. Can Nedbank go to their system and check where is that money that was deposited in February allocated or alternatively, I will wait for the ombudsman to get back to me.
Thank you for the response. I received a call yesterday from a nice lady from Nedbank, I forgot her name. She said that the amount was reversed back into my account in May, I called my bank and they have sent me statements and also confirmed that there's no reversal that was done by them without my consent nor have I requested one. The only amount that was reversed is the money that MFC debited in May which is an extra R1500. Can Nedbank go to their system and check where is that money that was deposited in February allocated or alternatively, I will wait for the ombudsman to get back to me.