Hellopeter
Share Your Experience
EM
EDWARD M

1 reviews | Active since Mar 2015

10 Dec 2018, 19:57

MFC - Nedbank

One star is 2 generous, Absolute worst experience ever in buying a car. DO NOT BUY A CAR THROUGH MFC. It feels like Shanesh from MFC is doing this deliberately or is extremely ***********. What makes matters worse is when you phone to complain, after holding on for 18 minutes, the managers refuse to take the call and the call ends up with the person that is the cause of the problem. - I HAVE COUNTLESS unanswered emails. - No regard for customer service or intention to keep the customer informed. Moving in to the 3rd week to finalise this application.

The only time things get done is when i phone in, - in the next step of the process i have to phone in again. -

WORST EXPERIENCE EVER. No wonder NEDBANK is losing marketshare. Managers refuse to assist and take calls. Absurd !

0
Replies (2)
Motor Finance Corporation
Motor Finance Corporation's reply11 Dec 2018, 09:22
Official
Dear eddiem7

We acknowledge receipt of your complaint.

Your complaint has been assigned to a service resolution specialist.

You will be provided with feedback.

Kind Regards

Esmeralda Bagley

Client Value Management.

***
EM
EDWARD M's update12 Dec 2018, 10:22
Reviewer Update
NOT GREAT FEEDBACK ESMERALDA - when the only person that contacts me is the source of the problem. Guess who emails ( NOT PHONES) after a day and a half - NOT A MANAGER, not anyone from complaints, not a service consultant.- BUT the same person who is causing the problem - SHANESH SEEJERAM - this is special - He is asking for documents which was sent to him 2 days ago. - ( maybe check your emails and then take a moment open them , possibly read them as well. Clearly NEDBANK --DOES NOT - value customers and customer service is not a high priority for them - or they would have taken this complaint seriously. - and not leave it to the Mr S. Seejeram who does not want to nor is able to resolve it.