MFC/Nedback Horrible service

<p>I have a client of MFC since 2010 and I have being such a loyal client. Until 2014 when my new car that they were still financing got an accident. It was written off. It was Renault Step way and it was replaced with Renault dynamic sander. The incompetence of MFC, they gave the Insurance the papers of the current vehicle. When i went to renew my disc, i was advised that the vehicle doesn’t belong to me. I informed MFC and the lady by the name of Zandile slapped it back to my face telling me to go to traffic department. I did investigation myself(their client of years). I called the again to tell them what they did. A girl by the name of Jackie connoway attended that call very unprofessional. I took time and putting together a details email explaining what they did. It was the 01/12/2016. No one got back to me. I have been following up almost every day but nothing happened. How ***********. On the 09/12/2016 i decided i am going to return the DO and i did knowing they will call me for my money to pay the vehicle that doesn’t belong to me. Oh! Yes, they called me on the 13/12/2016 to collect my money. I spoke to Itumeleng, she sounded concerned for a second and then disappeared. Today 14/12/2016, the other one called by the name of is it Nathan and i ask her to put me through her manager. Guess what? they dropped a phone in my ear. I am now the one who is suffering with their own mistake and they want my money yet they can’t just pick up the phone and advise their so called a client what happened and what they are going to do. Why do they think they deserve my money yet they can’t even value me. They still have WRONG vehicle details on their system and i had to bring that into their attention. MFC is so ***********. Their client service is horrible. My worry is why do we still have it in the market. I am tired of running after them. I have emailed almost everyone. ********** ********** ********** ********** and faxed ' ********** ********** still no one responded. So who is actually working at this company? I am so irritated i even regret the day i was introduced to MFC/Nedbank. I will never refer anyone if they fail to sort such simple matter.</p> <p> </p>