MFC Natis Certificate never comes

MFC has not sent me a Natis Certificate after i settled my vehicle account. I have called them on 10th of October 2022 and I also sent them email stating the address to which document should be sent to. They have responded with an email saying it'll take 7-10 working days to get Natis certificate of ownership. It's been 2 and half months I've not received it. My conclusion is this corporation likes to enslave their clients through monthly premiums but do not promote one to own their asset.