jM
janine M

1 reviews | Active since May 2010

22 Nov 2019, 11:00

MFC marketing on freezing accounts to assist is a hoax!!!!

Started beginning of Nov to get MFC to assist with freezing Debit order for 2 months, as i started a new job and salary will be adjust ed in 2020 - then I can afford premiums on car. I have done the letters etc. Today is 22nd get a call to say they can only do 50% because i am working - i asked to have it escalated to a team leader - who can assist - an hour i have been hanging on. MFC , I am trying to keep my name clean but your shocking service allows clients just fall away - quick to take my business but i make advance arrangements for what

0
Replies (2)
Motor Finance Corporation
Motor Finance Corporation's reply22 Nov 2019, 11:20
Official
Dear Janine

Thank you for receiving my call.

As per our discussion, please can you forward the complaint to ***.

Kind Regards
Sharyl Naicker
Client Value Management
***/***/***


jM
janine M's update10 Dec 2019, 13:00
Reviewer Update
Sharyl Naicker has been awesome - she took the bull by the horns and between he and Sheryl got this sorted thank you so much - Let the rest of MFC learn from this lasy - MFC - gives this woman a BELLS