MFC Lockdown relief Lie

MFC has the most *********** staff that does not write feedback on their system thus calling one person 20-15 times a day.

My mom received a call from Branda "from MFC" where she told my mom that they have been giving people lockdown relief, which made things much easier for my mom as my income had been affected by the lockdown making it very hard to come up with the money, this Branda lady then told my mom that she will receive a call end July to either extend the relief fund or not, I had started going back to work in June not even getting paid half of my salary due to the strain the lockdown had on my employer, July my mom's dad passed away where by she had to use the machine money for the funeral so last week this Brenda lady calls my mom and tells my mom she should provide proof that lockdown has affected her finance so my mom submitted my payslip clearly showing my salary and she also submitted my late grandfather's death certificate she then asked that she get enough extension because she is having a house that she is in the process of selling and as soon as the house is sold she will make payment to the car,after my mom provided the documents to MFC she gets a call from Brenda saying MFC has declined the request but the lady that was helping my mom Chantel which my mom send the documents to is not responding and Brenda is only saying that MFC declined without reasons to why. I'm under the impression that Chantel and Brenda wants to repo my mom's car cause its only left with less then R30 000 payment on it and its still in a good condition only to sell it to a buyer that they had already promised as we all know that's how the repo people work. I would like to know isn't there anywhere where we can report this Repo companies that are harresing us like this ....I mean you can not say to a person that she will be able to get extension on the lockdown relief fund and the next it's declined without a valid reason..funny enough there is no reference for this whole thing ..Why isn't MFC communicating with my mom why do they talk via the Repo company......