NL
Nikki L

1 reviews | Active since Jul 2011

30 Jul 2015, 11:04

MFC lives up to their bad reputation

A few months ago, I was hijacked and decided to buy a Suzuki. I was advised to go through MFC via Suzuki Centurion. <br> <br> I paid a higher installment and when I got my pay out from my previous vehicle I put down a R30 000 payment to MFC to bring down my installments every month. I paid them the R30k the month before, I got told, they didn't receive the payment in time, it will be reduced from this month (July). I just received an sms from them asking to call the call center in connection with my advance/credit on my vehicle account. I called the call center only to be told that they will still be deducting the higher amount for August and it will only come down in September! I was told maybe they didn't receive the proof of payment or the girl was off. NOT MY PROBLEM!! Dont you check your bank accounts??? I was warned my numerous people not to deal with MFC and now I am understanding why!! Why bother paying down R30 000 when it seems like you have just ****** my money from me. Totally unacceptable MFC. Disgusting service you are offering!!!!

0
Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply30 Jul 2015, 14:02
Official
Hello patsy636,

Dear patsy636

I apologise for the poor service received and the dissatisfaction caused.
I confirm we are investigating the matter and will be in contact with you to provide feedback in connection with the same.

I assure you providing you with excellent customer service is always our primary aim.

Kind regards
Farzaana Bhikhoo

Client Value Management
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