MFC Legal - Marlene

Marlene @ MFC Legal is totally awful at her job with no peoples s****s or client centricity , She likes to use the word belligerent, however needs to look up the definition as it describes her attitude perfectly.

I requested a payment holiday for December 2018 installment (as allowed) I had a bit of financial difficulty and paid January installment only in February and informed her on 19 Feb I will pay Feb Installment on 28 Feb ( I have been paying my other instalments for just over 3 years in total)

She does not listen to me the client, she talks over me, all she insists is that the car has been handed over to De Beer Tracers, and is outstanding for 3 months and needs to be paid asap.

According to me once I pay Next week the installments will be up to date as (December = Premium holiday + January paid in Feb + February will be paid by 28 Feb. (I am allowed an annual payment holiday that will extend my loan term)

The MFC website: https://www.mfc.co.za/payment-problem , clearly gives various options for arrear payments which Marlene does not offer me or knows nothing about, She insists that MFC can hand over car for repossession after only one installment being missed, even though the website clearly states otherwise.

Marlene tells me if I'm not happy I can complain, however refuses to send me an email after I requested one where I can direct my complaint to.

She tells me sarcastically I can go look up on the MFC website since I looked up the MFC arrear payment options (which she does not offer me or denies exists)

Marlene clearly needs to be resent on product training in respect of options to prevent a vehicle from being repossessed, it is rather ******** to allow a car to be repossessed after someone pays for over 3 years and only has 2 years remaining and makes arrangements for arrears to be brought up to date.