MFC learn to knownur customer before we approach other banks to take over

It is quiet disheartening when MFC advises they can assist with payment problems but when u call them their agents are so judgmental. I spoke to Johnathan this morning who basically told me if I cannot pay they will come fetch my van. I like to place it on record that I am fully aware of the help MFC has provided to me during covid. Hence even while I am currently on maternity leave, and it has been a struggle to make payment, I always ensure that full payment is made because of their loyalty to me and mine towards them and we try to act in good faith. Further to this the fact that I am calling MFC before they can call me shows my interest to pay. My gate motor packed up and hence I need to replace it as I stay in pinetown and it is not safe to park my vehicle without my gate locking. Hence I requested a double debit for end of July and normally I pay via eft but since I am requesting a double debit end of July I was willing to provide my banking details. I spoke to Shanice who was very friendly and professional and advised me that an arrangement can be made but I need to call tomorrow. MFC please teach ur agents some customer centricity esp if our account is up to date and we contacting ur department before ur department can contact us.