LK
Lisa K

1 reviews | Active since May 2016

27 Jan 2020, 08:55

MFC just takes your money when they feel like it

MFC just does what it wants to.

It is January and they just decide to debit people 1 week earlier. My debit order is for the last say of the month, the day I get paid. My debit order just went off today taking the last money I had in my account to get by this week. I have absolutely no money to get to work thanks to them. When i called the agent just said there is nothing they can do. Apparently they decided to debit people earlier due to high missed payments this month.. WHAT DOES THAT HAVE TO DO WITH ME??????? No communication was sent. I have never missed a payment so why do i have to suffer. I DID NOT SIGN UP FOR THIS!!!!!!!!!!

I have had 3 cars financed Wesbank, Absa and MFC... MFC is by far the worst decision I have ever made and I will not recommend it to my worst enemy!!!

0
Replies (2)
Motor Finance Corporation
Motor Finance Corporation's reply27 Jan 2020, 09:17
Official
Dear Lisa King

We acknowledge receipt of your complaint.

Please accept our sincere apologies for the dissatisfaction and inconvenience caused.

A service resolution specialist will be in contact with you to address your complaint.

Kind Regards
Client Value Management
***

LK
Lisa K's update29 Jan 2020, 12:49
Reviewer Update
I was contacted and asked to send proof of the early debit, then received this response " Please note that the debit order taken on your MFC account is a Naedo collecting the debit order that tracks your transaction account and only debits when
funds are available, therefore not causing any unpaid charges " ... When I asked how can Nedbank debit me a week before leaving me stranded!!!! Who gives them the right!!! When I rep**** that I was disappointed as I expected better (At least reassure me this wont happen again because I did not authorize this)

Basically the response I got was " What did you expect"

Just be aware of Nedbank and how much they "care" for their customers!!!