MFC just sucks

Called the call center and and they transferred me to a consultant who then said my account is handled by a other person and then transferred me just to hold the line for 13 mins and then drop the call. By then I was really irritated and phoned back. Another consultant pick-up the phone after a further 5 mins of holding and when I told them how irritated I am with their service she told me that she doesn't have to listen to this and put the phone down! They are USELESS!!!!