MFC just don't care

We waited about 5 years for our Settlement papers . My Mother who was the Executor of my late Dad's estate was send from pillar to post and after many e-mails and phone calls she started crying on the phone when she was informed that person supposed to help her was not in at this time . By this time we knew a simple message to phone her back or e-mail would be in vain . Only then out of the blue suddenly someone appears willing to help her and she was able to receive her papers . The problem is now the vehicle needs to be re-registered in her name ( the system will not let us re-register in my dad's name as like all the previous years while waiting for the settlement papers to arrive ) and apparently we need a letter op approval from MFC ( why i don't know ) so this is now all over again . Phoned MFC and after they checked details " No you must phone the people at another number ...." Well ...after 42 minutes of waiting for someone to pick up the phone the line was cut off . Now the vehicle's licence expired , we cannot re-register in my late father's name and we cannot register in my Mother's name ....