MFC is utter ******* and does not know how to treat clients fairly

<p>I am very frustrated at the service that I have received from MFC thus far. My vehicle was taken in for safe keeping on 8 May and I was transferred from one consultant to another until I paid the realese fees for my vehicle. On 26 June I received a statement from MFC showing that my account is up to date. I called MFC to find out why my installment was not debited on 25/06/2017 as I provided them with my banking details in May and I was told that no account details were captured on system and that my account is with the collections department as my account is in arrears. I was put through to a team leader by the name of Estelle(who reports to Leonie Du Plessis) who doesn't have a clue on what she is doing, she tells me that they tried calling me to tell me about the additional amounts and she confirmed a number that does not belong to me and she arrogently told me that I will be liable for the cost because I should've known. I mean what mickey mouse company are you guys running> Does Nedbank know anything about TCF? Now I have to suffer because there were consultants that could not do their job? I am really ****ed off and I am going to approach the ombudsman as I am not being treated fairly. I regret signing up with MFC. </p>