MFC is the worst!

Wel being a client for 30 years at Nedbank and MFC and just last month paid last instalment on a car i wanted to get finance again. Trade my current car and go cheaper to save as times are tough....And MFC just said no!. I mailed like 3 weeks ago and still waiting for MFC. Same email to Nedbank, got a call telling me that they are looking into it. 2 days later same guy phoned with the worst attitude and a straight answer of no!. Sorry to hear about your issues! SMS to rate te service and i gave a 0...Today Nedbank phoned again about sms. Told my story and lady could not believe the way i am handled after 30 years. That she is going to look into it! BUT still not a word from MFC...I am not asking for a lot. My account is now closed with you guys and i want to bring more business back - so where is the loyalty. By wanting paying less a month i am a lower risk client. But this is the way you respect and deal with a client of 30 years. All my cars I ever finance through you and all other i never skipped any payments. Cars was settled etc. And still you guys say no, with a ****ty attitude from Nedbank and no reply from MFC....even after 5-6-7 emails. And now suddenly you call me about your service rating. Giving proof, statements bending backward for your request and this is the way you treat customers...MFC shame on you!!! I hope all that read this dont go trough you and the same with Nedbank. 30 Years....yes read it again!!! 30 years!!!!