MFC is so unhelpful and not client focused.

I called end of April to alert MFC of a serious issue which would mean I would miss one month payment in May. My account is always paid early and in fact is in a credit. When I called I was told he can't help me until the debit bounces, it did, I emailed immediately again to explain I would rectify the outstanding amount from July -not June because I can't. They are rude, unkind and uncaring on the phone and will not accept anything I say even though I have been a very good customer for 2 years. I actually cannot believe the treatment I am receiving. I would strong discourage anyone from using them for car finance. It is why they have a 1.4* review...