MFC is robbing customers of their Credit Life Access!!!! Call Center does not even know this product that is paid for by customers

Call Center has no idea of the Credit Life Insurance. I have been retrenched and I need the Credit Life to kick in immediately. Why are the contact details for Credit Life not accessible for customers. Call center staff is only knowledgeable about freezing the account or cutting installments, i think this is robbing customers of the important information regarding the insurance that is paid for monthly and not easily accessible. I need the direct contact person that will assist me regarding this matter on my vehicle. I doubt NCA is aware of this dealing.