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natalietoi N

1 reviews | Active since May 2016

28 Aug 2019, 08:37

MFC is not a user friendly finance house

Impossible to get anyone on the line *** - payments made, no acknowledgement fm MFC - this business model needs to be upgraded - the call centre agents call at the worst possible time of the day, plse take into consideration that most of us work, the best time to call us is during our lunch hour btwn 1pm & 2pm AND this should be a 2 way street. If us the debtor is trying to get hold of you the creditor - we should be able to. MFC makes it almost impossible to get hold of anyone that known what's going on..via the phone *** or via email!!!!

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply28 Aug 2019, 11:13
Official
Dear Natalie

We acknowledge receipt of your complaint.

Your complaint has been assigned to a service resolution specialists for perusal.

MFC will revert with feedback.

Kind Regards
Sharyl Naicker
Client Value Management
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