MFC is absolutely Useless

Absolutely useless, none of the online portals or people Working on the *** helpdesk can supply me with a simple Statement or Settlement letter for my Vehicle which I have had financed with them for 2 years now.

Speaking to the people on email is like speaking to a brick wall and sending my email address to their “Self service “ to request the settlement does not work at all and the Inline portal that I am registered in shows I do not have any Finance on my Name in any way.

The only way to fix this is to now go to a Nedbank Branch with my ID and Proof or residence to prove I am who I am for some reason, yet I have given all the relevant information to MFC already with my ID and Proof of residence already and they still cannot give me a Simple Statement or Settlement letter.