MFC is a never-ending nightmare!!!

I have to say that dealing with Nedbank MFC Division has been a most stressful and challenging encounter ever! My mom (their client) passed away in December, they were notified and they gave us a consultant by the name of Themba Dlamini. Getting hold of him for updates is like pulling out teeth with a rusty pliers. I have a weekly thing where I try to get an update to what the actual **** is going on. I eventually got hold of his supervisor Nicholene Ferrera who always gets Themba to call me back. When he does return the call, its so soft I could barely make out what he's saying half the time. 2 weeks ago, I emailed him to find out about the policy from mom's insurance to only get an automated response saying "he's no longer working at MFC" but nobody informed us of this. I called MFC & was given an email address for the person (Thato Maseko) that's taken over Themba's client cases. I honestly am gatvol of these people. I was told that mom's insurance was cancelled in March and yet mom passed in December. Thato has said that he contacts the insurance department once a week for an update. Why must we wait so long to get this issue resolved??? And yet we continue to receive emails from MFC stating how much we're in errears. Can we please have a quick resolution to this matter. We haven't been able to properly grieve my mom's passing because we're busy trying to sort out her estate. I'm sick and tired of all this waiting around. MFC could you please pull your finger out of your ****.