MFC & INNOVATION GROUP - STAY AWAY FROM THESE SERVICE PLANS, RATHER BUY FROM THE MANUFACTURER

STAY AWAY FROM THESE SERVICE PLANS, RATHER BUY FROM THE MANUFACTURER.

In January, I took out a service plan with MFC (underwritten by Innovation Group) worth R16,660.28, added to my vehicle loan. In early July, I cancelled it ahead of settling my vehicle. Innovation confirmed that since no claims were made, the refund would be paid back to MFC.

A few days later, only R8,579.68 was credited to my vehicle account - a so-called pro-rata refund. I immediately called MFC to ask for clarity - they told me to speak to Innovation Group. I called Innovation Group - they confirmed the refund had been processed but refused to disclose the refund amount, saying I’m MFC’s client and MFC must tell me.

Back to MFC - I’m now told the refund was "partial" and "pro-rata" as the MFC team lead put it and again, to speak to Innovation. When I insisted on answers, the lady again puts me on hold and tells me to send an email, basically saying “Go ahead, you should have read your contract, escalate it.”

Excuse me? R8,080.32 is unaccounted for, and nobody wants to explain where it went. No claim was made. No breakdown was given. And they expect this to pass? Yes contract has some wording, but not to the tune of R8,000 for a plan I didn’t use at all. If this isn’t daylight *******, then mfc must think we’re all idiots to f*** over.

Take R2,000 for admin fees - fine, I’d accept that. But over R8,000 gone, with no claim on the policy, no breakdown, no transparency? That’s blatant theft. You can’t sell service plans, and when customers cancel them unused, then just help yourself to customers’ refunds without accountability. I want a proper breakdown and a correct refund, not this nonsense you’ve paid back.

MFC you’ve lost a client. And this will not end here. Do better. This is people’s money, not your personal donation fund.