MFC innovation group

It is with great disappointment that I write this review regarding my experience with MFC innovation group department. I took up a warranty policy with them to extend my vehicle warranty as from 01/02/2019 which was for a period of 24 months or 250 000KM which ever comes first. On the 25/08/2020 my vehicle went in for a service and a mechanical fault was reported by the dealer and they tried to obtain authorisation for repairs, only to be told that the policy has expired on the 01/02/2020. In my frustration, I contacted MFC innovation group to understand and get the issue resolved. To date I have not had any resolution to my query as I have been put from one department to the other and on all instances a manager by the name Terusian was supposed to provide me with feedback. Still as I write this complaint the particular manager has not returned any response. The following personnel have failed to assist: Lindiwe, Frieda, Ntsako & Phillimon.