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Shane R

1 reviews | Active since Mar 2011

15 Apr 2020, 12:28

MFC individuals abnormally high service level where at the same time MFC hides in GREY areas

This rating is purely for an individual Keabetswe Dikgale whom has been absolutely Professional, Friendly, Helpful plus which is really very rare in the service / call center business by always promptly reponding either by phone or mail. I can vouch that this high level of service is unique and far between. A person like Kea, as I have got to know her is an absolute rare asset to MFC or any other National Company, However my rating for those above Kea whom are supposed to answer a few simple questions from myself, would not even get a single star. In fact their response is so delayed that I have had to approach the Ombudsman. Once again, a huge Thank You and Praise to Kea for her high level of service provided.

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Replies (2)
Motor Finance Corporation
Motor Finance Corporation's reply15 Apr 2020, 21:46
Official
Dear Shane

Thank you for taking the time to compliment Keabetswe on her amazing customer service rendered.

The compliment will be shared with her superiors and colleagues.

Kind Regards
Client Value Management
SR
Shane R's update16 Apr 2020, 08:22
Reviewer Update
Thank You Client Value Management for the quick response. However the questions / concerns given to Kea which needed to be escalated on the 7th of April which is 9 days ago, goes totally ignored. The concerns I had are very simple in requesting the guiding acts of Law pertaining to motor vehicle Finance which I feel should not be a difficult question for a National Finance Institute. The other questions which I know Kea has forwarded are just a few based on the contact I signed where I stated that No Contract may divert from the law. I suggested that Kea passes my request to their legal department and I find it difficult to accept that there is jsut no response. To answer a couple of questions / concerns should take around 30 minutes. As mentioned to Kea, if MFC cannot answer my concerns in an honest basic way, I will approach the Ombudsman and use all media platforms to get the correct answer. If the answer does come back and is acceptable, I will do the same in a positive way.