MFC Incompetency

I am highly disappointed with MFC and makes regret why I chose this as my finance house. It has been a month since they repossessed the car. They took the car in my absence and apparently they made a whole show in the complex and one White guy was swearing in Afrikaans outside. This was despite me not being there and actually having communicated that I dont have a problem they can come get it and confirmed my current address. I believe this was to be done with dignity.

Today I contacted Lucas Mahlangu to find out why no one has said anything. According to their policy, I should have gotten a valuation report 15 days after they took the car. Its been a month now. He rudely responds to say I havent kept my promise pf fetching my valuables and leaving the key at the store which I did on the 29th of July. This is another excuse why they havent done anything and will charge me for storage cost as they keep prolonging this and someone isn’t doing their work.

Why cant they keep to their policy? By now the car should have been booked for auction but nothing has been done and they wanna shift the blame on me. I wont pay for it extra days of storage. This is sickening.

Can someone do something about this and we put this unpleasant relationship behind us.