MFC - I am disgusted by your service

My car was involved in an accident and I opted for settlement of the car. MFC received money from the insurance and unfortunately when they called me I was very sick but I responded to their mails and indicated how much I will be able pay for the shortfall. Each time they couldn’t get hold of me, I would receive nasty sms’s from them indicating that my account would be transferred to collections department.

I have sent Martha Cedras numerous emails and to date she still has not responded to any of them. Today the 22nd July 2019 I then receive a ‘Letter of Demand’. I am disgusted and disappointed with MFC as the insurance has paid them and I have send them emails and still no response and in less than a month I already receive a letter of demand as if I am not cooperating. Your service is disgusting. You treat your customers like *******.