MFC HORRIBLE!!!!!

Horrible service from MFC. My wife bought a car in Dec 2018 and it's financed through MFC. Since Dec 2018 we have not received a single monthly statement. When we try to log on to the website with her details as stated in the finance contract the system says there are no such details?!?!?

Last month my wife missed her debit order on the 20th and immediately phoned MFC to arrange a new debit order collection date on the 26th of each month. Needless to say, this also turned into a huge mess. On the 26th they debited her account with half of the monthly premium and on the 1st of July, they debited her account with the full monthly premium! So after phoning them to inform them about the double collection of the premium they informed us that the debit order that went off on the 26th will be refunded. To this day we have not received any refund and as a result of this, my wife has missed other debit orders.

MFC your customer service is nonexistent. Be sure to know that I will escalate this matter further to the relevant authorities. I am fed up with all your excuses!!