MFC HAS NO CUSTOMER SERVICE AT ALL - DISAPPOINTING

I had made a payment arrangement in January 2021 for an unpaid debit order, which they did not honour and did a double debit on my account end February 2021, and now I am unable to pay for electricity nor keep food on the table for my family. Disgusting behavior from your agent Esthelene who I have sent numerous emails to and doesn’t respond or even acknowledge receiving them. I am disgusted by the treatment received from MFC, especially in this tough time when things are sky rocketing in price every day. I understand we have a commitment to pay of finance, but one missed debit order and they feel they can just take money how it pleases them, when I offered a payment plan to make up for the debit order that was dishonoured.