MFC has neglected me as a loyal client.

Early this year before my monthly car installment went off. I received an SMS from MFC notifying me of an increace in installment. The tears rolled down my eyes. Because I have been paying for a broken car for the past 6 months, due to the dealer not disclosing to me that the car was involved in multiple accidents and had engine parts belonging to a completely different car model. What pains me is not the ***** of a dealer that ripped me off the most, it's MFC who I have mailed several times about this matter. When I was highly pregnant late last year. And had to deliver early due to this traumatic ordeal. It's MFC lack of following up with me. To at least ask if I'm ok. Yet each and every 25th I'm being reminded of my installment that will go off. I've been paying for a car the past 6 months that I hardly drove. And I never skip a payment. Yet as a loyal client of MFC, I have been neglecting by the bank. This has been the most painful financial experience to ever happen in my adult like.