MFC harassment!

I am writing to formally complain about the ongoing harassment I have experienced from MFC regarding my comprehensive insurance policy. Despite providing proof of insurance multiple times, I continue to receive automated responses and phone calls demanding further evidence. Incident Details: On several dates I submitted proof of my comprehensive insurance coverage to MFC via *** I have not made any changes to my insurance policy since the day I acquired my vehicle. Despite this, I have received repeated requests for the same information, causing unnecessary stress and inconvenience. Automated Responses: The automated responses I receive do not address my specific situation. They fail to acknowledge the evidence I have already provided. Recent Communication: On 23 May, I received a communication from MFC stating that I now have “Nedbank Insurance Vehicle Debt Protector.” This change was made without my consent or notification. Reporting to Regulatory Authorities: In addition to this complaint, I intend to report MFC’s behaviour to the following bodies: • Motor Industry Ombudsman • Ombudsman for Banking Services • Financial Services Board • Department of Trade and Industry Due to the ongoing harassment and lack of resolution, I am moving my vehicle finance to another institution.