MFC Frustrating Customer Service

Subject: Complaint Regarding Poor Customer Service – Change of Debit Order Date

Dear [MFC Customer Service Team/Manager’s Name], I am writing to formally express my dissatisfaction with the poor level of service I have received regarding my recent request to change the debit order date for my car finance loan.

I initiated this request on the 30th of Septemeber 2024 and despite providing all the necessary information and following the required procedures, the process has been frustratingly slow and inefficient. I have experienced early debits on my account causing me excessive bank charges and at times frustrations with my available money. At times i lost a business deal because they wiped out the remaining R20000 in my account that was available.

This lack of support poor service of their systems has caused unnecessary stress and inconvenience, especially as timely adjustments to my debit order date are crucial for managing my finances effectively. As a loyal customer, I expect MFC to handle such basic requests promptly and professionally.

I kindly request: 1. Immediate resolution of my request to change the debit order date to the end of every month as telephonically requested 2. An explanation for the delays and poor service I have experienced. 3. Steps you are taking to ensure other customers do not face similar issues in the future.

I trust that MFC values its customers and will treat this matter with the urgency it deserves.

Sincerely, [Your Full Name] [Account/Loan Reference Number] [Contact Information]