tI
tyron I

1 reviews | Active since Jun 2012

16 Oct 2018, 07:33

Mfc financing dealers "service and delivery" fee with out query

I bought a brand new haval h1 2018 model. Advertised at 179 000. Now there is a 3 in 1 care wash thats standard yet im charged as a extra almost R2000. There on my copy it sais "on the road fees" that is mandatory yet also its charged as a extra almost R5000. On Mfc copy it is called service ane delivery charge, i collected the vehicle myself. These additional charges should either be included in displayed price or not at all. How can bank just finance extra stuff like this. I have tried dealer direct with 0 luck. Im told its mandatory well thats not good enough its a extra i dont want. I want this matter behind me. Buying a new vehicle is meant to be a happy time.

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Replies (4)
Motor Finance Corporation
Motor Finance Corporation's reply16 Oct 2018, 11:04
Official

Good day deathspy

We are sorry that you feel that way. Kindly provide us with your ID number so we can investigate and assist with your query.

I have sent you an email privately.

Kind regards

Lindiwe Mokoena

tI
tyron I's update16 Oct 2018, 11:08
Reviewer Update
Good morning i received your email now and responded. I truely hope you will see this is unjust and support me in this matter. Id number ********** 356082
tI
tyron I's update16 Oct 2018, 11:08
Reviewer Update
Good morning i received your email now and responded. I truely hope you will see this is unjust and support me in this matter. Id number ********** 356082
Motor Finance Corporation
Motor Finance Corporation's reply16 Oct 2018, 11:20
Official

Good day deathspy

We acknowledge receipt of your complaint.

Please accept our sincere apologies for the poor service and dissatisfaction caused.

Your complaint will be investigated and assigned to a service resolution specialist for perusal.

We will revert with feedback once the investigation has been concluded.

Kind regard

Lindiwe Mokoena