sS
shandrepoole S

1 reviews | Active since Jan 2017

09 Feb 2017, 11:11

MFC FAILS YET AGAIN!!!!

<p style="color: #555555;">Once again MFC has failed me. I am still waiting for feedback regarding why i am being declined for vechicle finance, when I was previously fiananced through MFC. i have been a client of Nedbank for the past decade,initially I didn't want to move all my accounts to Nedbank but I was convinced otherwise,I am ever sorry i did. I would rather move else where, for example Capitec and Absa bank who I still have existing accounts.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I thought that being an existing client of Nedbank and previously financed through MFC things would be "easier" in the sense that I would receive excellent customer service, never thought it would be such a huge problem.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I fail to understand why i am being declined when previously I warned far less money than what I am currently earning. What happened to assisting people, going the extra like ect.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">If this is the case,I will make sure that Everyone I come in contact with will know the type of service you offer your so called values clients. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">Furthermore, just a question?if you are contacted by a agent from your customer care, and the line cuts for whatever reason,isn't it your responsibility to call the client back again? I would think so,in my case this happened and to me,this shows me you dont value your clients at all. Beyond disgusted.</p>

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply09 Feb 2017, 12:07
Official

Good Day Shandre-poole

Please note that I have send you an email directly with the reasons why your new application for finance was declined.

Kind regards

Louis Masilo