kK
kerrylisagoncalves K
1 reviews | Active since May 2017
07 Sept 2021, 09:20
MFC failed to pay M-Sure and now my policy is unmet
My debit order went off successfully. But M-Sure has sent me an email that my policy is unpaid and unmet. MFC is supposed to pay m-Sure - but they have informed me that MFC did not pay them. I am extremely angry at this as my debit order was deducted and you failed to pay it.
Helpful (0)
Replies (4)0
Replies (4)
Motor Finance Corporation's replyOfficial
07 Sept 2021, 10:56Dear Kerry R
We acknowledge receipt of your complaint.
Thank you for receiving my call.
A service resolution specialist will be assigned to your complaint for perusal.
You will be provided with feedback.
Kind Regards
Client Value Management
***
We acknowledge receipt of your complaint.
Thank you for receiving my call.
A service resolution specialist will be assigned to your complaint for perusal.
You will be provided with feedback.
Kind Regards
Client Value Management
***
Motor Finance Corporation's reply07 Sept 2021, 10:56
Official
Dear Kerry R
We acknowledge receipt of your complaint.
Thank you for receiving my call.
A service resolution specialist will be assigned to your complaint for perusal.
You will be provided with feedback.
Kind Regards
Client Value Management
***
We acknowledge receipt of your complaint.
Thank you for receiving my call.
A service resolution specialist will be assigned to your complaint for perusal.
You will be provided with feedback.
Kind Regards
Client Value Management
***
kK
kerrylisagoncalves K's updateReviewer Update
08 Sept 2021, 09:32M-Sure called me now. So you, MFC, have failed to pay my money over to M-Sure for 2 MONTHS!!!!!! You have put my policy into arrears. What happens if I need to claim???? Thi is absolutely unacceptable and I want this resolved immediately.
kK
kerrylisagoncalves K's update08 Sept 2021, 09:32
Reviewer Update
M-Sure called me now. So you, MFC, have failed to pay my money over to M-Sure for 2 MONTHS!!!!!! You have put my policy into arrears. What happens if I need to claim???? Thi is absolutely unacceptable and I want this resolved immediately.
Motor Finance Corporation's replyOfficial
08 Sept 2021, 14:07Dear Kerry R
We will be in touch with you to address your matter further.
Kind Regards
Client Value Management
We will be in touch with you to address your matter further.
Kind Regards
Client Value Management
Motor Finance Corporation's reply08 Sept 2021, 14:07
Official
Dear Kerry R
We will be in touch with you to address your matter further.
Kind Regards
Client Value Management
We will be in touch with you to address your matter further.
Kind Regards
Client Value Management
kK
kerrylisagoncalves K's updateReviewer Update
08 Sept 2021, 14:10You need to address this by paying my money - which you took off of my bank account with my successful debit orders - and pay the money to M- Sure.
Why is this my problem?? You can contact me once you've ensured that you've actually done your job and paid over the money for my policy - thanks to you - 2 months in arrears.
Why is this my problem?? You can contact me once you've ensured that you've actually done your job and paid over the money for my policy - thanks to you - 2 months in arrears.
kK
kerrylisagoncalves K's update08 Sept 2021, 14:10
Reviewer Update
You need to address this by paying my money - which you took off of my bank account with my successful debit orders - and pay the money to M- Sure.
Why is this my problem?? You can contact me once you've ensured that you've actually done your job and paid over the money for my policy - thanks to you - 2 months in arrears.
Why is this my problem?? You can contact me once you've ensured that you've actually done your job and paid over the money for my policy - thanks to you - 2 months in arrears.