MFC Double Debit

I am extremely frustrated with the ongoing issues and poor service I have experienced with MFC regarding incorrect debit orders and the handling of my account.

On 27 December 2025, MFC attempted to debit R15,968.23 from my account instead of my usual monthly instalment of R5,468.23. This amount is almost three times my normal instalment, and because I did not plan for such an incorrect debit, the debit order bounced.

I immediately contacted MFC to report the issue. I was assured that the error would be rectified, and I received an email from MFC Care apologizing for the mistake.

In January 2026, I checked my MFC account and noticed that while the incorrect debit of R15,968.23 had been reversed, the correct instalment of R5,468.23 for December 2025 was never debited.

I contacted MFC again and requested a manual debit order for the December instalment. MFC agreed.

• 8 January 2026 – My account was debited R5,468.23 • 9 January 2026 – A second, unauthorized debit of R5,463.00 was taken from my account

From 12 January onwards, I contacted MFC almost daily to resolve this. I have spoken to more than 10 different agents, received conflicting information, and repeatedly requested escalation to a team leader — with no success.

Only on 19 January 2026 did I finally receive a refund of R5,462.00.

Despite this, on 20 and 21 January, MFC contacted me to say my account is in arrears, which is completely incorrect. All issues arose due to MFC’s own billing and debit order errors.

This entire experience has been stressful, time-consuming, and unacceptable.