VC
VICTORIA C

1 reviews | Active since Mar 2011

17 Jun 2015, 08:50

MFC Doesnt Care

I am so disappointment in the service I received from MFC.<br> I recently moved from JHB to DBN to be closer to my family.<br> I resigned from my current job & paid up all my debt & moved.<br> I didnt have a job & only started working in May.<br> After having my car for 5 years I sold it as I needed a more reliable one.After 2 weeks of searching I finally found the perfect 1.<br> I app**** for finance through a dealership/monte carlo & was approved at MFC.<br> I was ecstatic.<br> I needed to send thru the supporting documents.<br> MFC asked for my HR details to confirm employment & an appointment letter which I furnished them with, they asked for my previous companys payslips & bank statements from those months.<br> Now all of a sudden they declined me.<br> I spoke to Roshan & after she promised to call me back on Monday 15june no call.<br> I called her this morning 17june & she said she cant help.they need 3 months payslip.<br> Not even,lets wait for this monthend payslip which will be the 2nd payslip or Lets see how else we can assist.<br> I have a 45k deposit for this car.<br> I have never defaulted for even 1 car payment in the 5 years I had my previous car.<br> I am so disappointed.<br> Looks like MFC has too many clients & doesnt care.

0
Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply18 Jun 2015, 12:52
Official
Hello victoria1,

Dear victoria1

I apologise for the poor service received and dissatisfaction caused.
I confirm the matter is being attended to and a service resolution specialist will contact you to provide feedback.

Kind regards
Farzaana Bhikhoo

Client Value Management
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