OM
Odeliah M
1 reviews | Active since May 2021
04 May 2021, 10:33
MFC does not care about its customers
If I could give a zero rating to MFC, i would. Nobody can give answers as to why my balances do not make sense. The team that is supposed to assist me with this do not even bother to acknowledge your email.
You are just another unhappy customer on their queue. Somebody needs to teach MFC's teams the importance of customer experience.
They have definitely left a bitter taste in my mouth, and I am sure to tell others around me to stay away from doing business with this people.
So sad......
Helpful (0)
Replies (4)0
Replies (4)
Motor Finance Corporation's replyOfficial
04 May 2021, 13:15Good day Odeliah
We acknowledge receipt of your complaint.
Please note one of our resolution specialists will be in contact with you shortly.
We do apologise for the inconvenience caused.
Trust that the above is in order.
Kind regards
We acknowledge receipt of your complaint.
Please note one of our resolution specialists will be in contact with you shortly.
We do apologise for the inconvenience caused.
Trust that the above is in order.
Kind regards
Motor Finance Corporation's reply04 May 2021, 13:15
Official
Good day Odeliah
We acknowledge receipt of your complaint.
Please note one of our resolution specialists will be in contact with you shortly.
We do apologise for the inconvenience caused.
Trust that the above is in order.
Kind regards
We acknowledge receipt of your complaint.
Please note one of our resolution specialists will be in contact with you shortly.
We do apologise for the inconvenience caused.
Trust that the above is in order.
Kind regards
OM
Odeliah M's updateReviewer Update
04 May 2021, 14:16It is an hour later, still no response. I am not suprised at all.... did not expect more than this
OM
Odeliah M's update04 May 2021, 14:16
Reviewer Update
It is an hour later, still no response. I am not suprised at all.... did not expect more than this
OM
Odeliah M's updateReviewer Update
06 May 2021, 13:232 days later, still no resolution. MFC has no clue how important customer experience is, in this day and age....
Absolutely sad....
Absolutely sad....
OM
Odeliah M's update06 May 2021, 13:23
Reviewer Update
2 days later, still no resolution. MFC has no clue how important customer experience is, in this day and age....
Absolutely sad....
Absolutely sad....
OM
Odeliah M's updateReviewer Update
11 May 2021, 10:44Still waiting for an answer. I guess MFC really see no value whatsoever in their customers.
How can it take over a week to tell a customer how his funds were allocated to her account ??????????
Absolutely shocking......
How can it take over a week to tell a customer how his funds were allocated to her account ??????????
Absolutely shocking......
OM
Odeliah M's update11 May 2021, 10:44
Reviewer Update
Still waiting for an answer. I guess MFC really see no value whatsoever in their customers.
How can it take over a week to tell a customer how his funds were allocated to her account ??????????
Absolutely shocking......
How can it take over a week to tell a customer how his funds were allocated to her account ??????????
Absolutely shocking......