MFC-DIVISSION OF NEDBANK BAD CUSTOMER SERVICE

On the 15th of May 2024 MFC emailed me requesting a proof of comprehensive insurance. I sent them the proof of insurance on the 25th of May and again on the 16th of June 2024. To my surprise they added their own comprehensive cover onto my monthly instalment. When I try to reason with them to cancel their insurance and send me the cancellation letter, they say it’s not possible to get cancellation letter now, but only after 21 days. What will happen if they debit those huge instalments for next coming months also?

How can a car of that value be allowed to leave the dealership without insurance? The dealer can also attest that the insurance has been there since day 1.

The call centre agents are not helpful either.