MD
Matthew D

1 reviews | Active since Jun 2016

22 Jan 2019, 17:26

MFC... Dishonesty at its best.

It seems Nebank and it's many divisions just cannot provide reliable service at all. It's actually shocking to see how many mistakes they seem to make, and this reflects only on my account.

MFC contacted.me regarding an extended warranty on my car as I am financed with them. The policy was sold to me under false pretenses.

I was told I would be covered immediately and my cars battery was part of the plan.

Come a month later, I contact the group affiliated with MFC, and I find out that my battery is NOT covered and I have a 3 month waiting period.

I specifically asked if there was a waiting period and I was assured there was not.

MFC , pull my phone call and listen to the product sold to me. It is not what I got.

It is so sad that money making means more than honest service.

Actually shocking.

0
Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply23 Jan 2019, 09:38
Official
Dear MattDunn

We acknowledge receipt of your complaint.

Your complaint will be assigned to a service resolution specialist for perusal.

You will be contacted and feedback will be provided thereof.

Kind Regards
Sharyl Naicker
Client Value Management
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