MFC Customer Service is horrible

I am quiet disappointed with the service received from MFC. You call in and request a policy cancellation, you only get feedback 2 weeks later. Then you call again to ask if the policy has been cancelled, they still have not done it and they send you from pillar to post. When you confront them then they get aggressive. If its not that, then some random "s****ed" consultant refers you to an incorrect service provider. Its not fair that we, as clients, should be running after such a big corporation to check if people are doing their jobs. I'll still be paying for the next year for a policy I requested cancellation for well in advance. Dissatisfied and very much disappointed!