MFC **** customer care

i have logged a complaint last week. After trying to sort my papers out we got told we still owed money even though the website showed we were paid off. Still no responce from that complaint. we got Told we still owed R1700. Two days later we got told by legal department we owed R1400. We paid the R1400. After no responce we phoned again and was told we shouldnt have paid any money as we were paid off and we were now R1400 in credit. Two days later we phoned again to find out what was going on and after the operator lady told my wife to "stop talking so she can talk" she told my wife that we are not in credit and in fact still owe R145. Now how the hell does this work? She then promised my wife that because we owe so little that she would send the vehicle ownership papers to us and immediatly email my wife a paid up letter because i am trying to sell my vehicle. But that was just another lie as usual. The all illusive Anton that is supposed to sort our situation out is never available when we call and never comes back to us. We have not yet had any responce from MFC side regarding the matter