MFC Coronavirus No Assistance

I am very dissatisfied with the service from MFC Legal Department. I have been sending emails and calling your Legal Department without any proper assistance or even a reply. I understand that the bank must be inundated with queries, etc. with the Virus, but I am also a customer and I need help. MFC are all over social media stating that they are there to assist their customers through this difficult time, but this is just not happening.

Please, can someone look into why my Statement shows that I am 1 month in arrears as I have never skipped a payment. I have always made arrangements with MFC if I needed help. I have been unemployed since last year April, and have still not found work, but have still made sure that my account is paid every month and have always communicated with MFC regarding any issues. Now, with the lockdown I am definitely not going to find anything. All I am asking for is for Nedbank to please help me with this month and the next 2 months to skip my monthly installments or to bring it down to R1500 for the 3months please. I cannot afford to lose my car because then I will not be able to go for interviews and find a job.

Please, can someone get back to me as this is very stressful and especially when I get ignored.