MFC Complaints resolution is a farce - big black hole!

On 5 May 2020 I wrote to MFC to advise that I cannot see my account online. I received a reply asking for supporting documentation which I immediately returned. I did get confirmation electronically that my query has been received. I even received confirmation from MFC on 14 May that the issue had been rectified, which is had not. I followed up again on 15 May and 22 May advising that I could still not see my account online. I have received NO response on my last 2 emails, even though I cc'd Sharon Mace, who has been dealing with the issue. Is it really that difficult to keep a client informed of progress? And to respond to them with real valid information? MFC is happy to take the premium every month, but according to their website I have no account with them...????