MFC - COMPLAINTS LINE IS A JOKE

Called in to follow up on a vehicle defect complaint made. Received a SMS to stating that the complaint is resolved and has been closed. Agent on the call talks a lot and offers no assistance, no reference number for the call and intentionally wastes my time, as he was not able to assist with the issue or status update. Arrogantly cuts the call knowing I will now struggle to get any corrective action against him. As I type this message I am still holding on the line to talk to a team leader for assistance with staff conduct and my initial vehicle complaint. Second Agent advises me that all management are in meetings and cannot assist me. IS THIS MFC LEVEL OF SERVICE!!!!!!!!!!! Wow I am totally gutted and shocked by this. Guess its another financial institution added to the list of SHOCKING CUSTOMER SERVICE.