MFC Complaint - ***

Disgusted. app**** for a payment arrangement, which was approved. however, the Collections division is not informed by the division making the arrangement, and sends demands. e-Mails are of the NO REPLY type, so are unable to contact them via e-Mail. Calling is an experience in wasteful expense of time and money, as each person requests security details, is then unable to assist, places you hold and transfers you to the next person. Holding can take up to 20 minutes at a time. The customer has now successfully entered into an endless loop of incompetence, with no end in sight. most of the persons do not understand the nature of the complaint and has to be repeated and explained to them again and again.

Disgusting, non-existence of service.