MFC client service disappointing!

I've been calling MFC for the past few weeks now to arrange a payment holiday on my 2 vehicles. Finally I got an email address to forward my request to. They received it & asked me to forward my supporting docs & so I did. Again, I received a automated email stating that they received my email & will get back to me. Guess what, they never did. I explained what my situation is with the no work no pay situation during the lock down, but still the installments on my vehicles went through. I've been a client of theirs for the past few years & I'm very disappointed in them!!! I didn't even get an email or phone call to inform me that the payment holiday was rejected. Thanks MFC for not supporting your clients through this difficult times!